How Can We Help?
FAQs
New to GuidedEchos?
Don’t worry — GuidedEchos is designed for all ages. Log in, add your family, record or upload their stories, and share those memories privately with the people you choose.
How do I record a memory?
Use your phone, tablet, or computer. Tap Record and follow the steps. You can also upload an existing recording.
Are my memories private and secure?
Yes. Your memories are stored securely in the cloud, and only you and the people you choose can see or hear them. You’re always in control of who has access.
Can I share my recordings?
Yes. You can send a private link to family or friends so they can listen or watch anytime, anywhere.
Quick Troubleshooting
- No sound? Check your microphone settings and volume.
- Upload stuck? Make sure your internet connection is stable, then try again.
- Forgot password? Use Forgot Password on the login page to reset.
- On a phone? Turn volume up and hold the phone closer when recording.
Need a Hand?