How Can We Help?
FAQs
New to GuidedEchos?
Don’t worry — GuidedEchos is designed for all ages. Log in, add family, record or upload, and share memories privately.
How do I record a memory?
Use your phone, tablet, or computer. Tap Record and follow the steps. You can also upload an existing recording.
Where are my memories stored?
All memories are securely stored in the cloud. Only you and the people you choose can access them.
Can I share my recordings?
Yes. You can send a private link to family or friends so they can listen or watch anytime, anywhere.
Quick Troubleshooting
- No sound? Check your microphone settings and volume.
- Upload stuck? Make sure your internet connection is stable, then try again.
- Forgot password? Use Forgot Password on the login page to reset.
- On a phone? Turn volume up and hold the phone closer when recording.
Need a Hand?