GuidedEchos ("we," "our," "us") is committed to protecting your privacy and ensuring that the information you share with us remains secure. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, applications, and related services (the "Service").
By using GuidedEchos, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide, including:
- Name, email, and account details
- Audio and video recordings you upload
- Family member names, relationships, and metadata
- Text descriptions, notes, or other memory details
- Feedback or support messages
1.2 Information Collected Automatically
We automatically collect certain information when you use the Service, including:
- IP address and general location
- Browser type and device information
- Pages viewed and interactions with the Service
- Date, time, and duration of visits
- Error logs and diagnostics
1.3 Cookies and Similar Technologies
We use cookies to remember your preferences, enhance functionality, and analyze usage patterns. You may disable cookies in your browser settings, but some features of the Service may not work properly.
1.4 Information from Third Parties
If you authenticate through a third-party service (such as AWS Cognito or Google), we may receive basic profile information as allowed by that provider. We do not receive or store payment card information unless you later choose subscription billing via a third-party processor.
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Store, organize, and deliver your uploaded memories
- Improve features and user experience
- Customize your content and interactions
- Offer customer support and troubleshooting
- Enhance security and detect fraudulent activity
- Analyze usage to improve performance
We do not sell your personal information.
3. How Your Content Is Stored and Protected
Your uploaded content is stored securely using Amazon Web Services (AWS). We use:
- Encryption in transit (HTTPS)
- Encryption at rest
- Strict access controls
- Audit logs for administrative access
- Isolation of user content
You decide who can access your content. GuidedEchos does not publicly share your recordings unless you choose to share them.
4. How We Review Content
We may review content only when:
- It is reported by a user
- It is automatically flagged by safety systems
- We are legally required to review or disclose information
Only authorized team members may access flagged content, and access may be logged for accountability. Content may be temporarily hidden during review.
5. How and When We Share Information
We may share information in the following situations:
5.1 With Your Consent
For example, when you choose to share a memory with a family member.
5.2 With Trusted Service Providers
We work with third-party providers who help operate the Service, including:
- AWS (hosting, storage, authentication)
- Email delivery providers
- Error monitoring and analytics providers
These providers may only use your data as necessary to support the Service.
5.3 For Legal Reasons
We may disclose information when required to comply with laws, regulations, or valid legal requests, or to protect the rights, safety, or property of GuidedEchos or others.
6. Your Rights and Choices
You may:
- Access or update your account information
- Delete memories you no longer want stored
- Request deletion of your account
- Request a copy of your stored data (where available)
When you delete your account, your content is removed from our systems except where retention is required by law.
7. Data Retention
We retain your data for as long as your account remains active or as needed to provide the Service. We may retain certain information as required for legal, security, or operational reasons.
8. Children’s Privacy
GuidedEchos is not intended for children under 13 without parent or guardian involvement. We do not knowingly collect personal information directly from children under 13.
9. Security Measures
We take reasonable steps to protect your information, including encryption, access limitations, monitoring, and periodic security reviews. No system is completely secure, but we work diligently to safeguard your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, the "Last updated" date will be revised at the top of this page. Your continued use of the Service after updates constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about privacy, contact us:
Email: privacy@guidedechos.com
Support: support@guidedechos.com